If you are experiencing issues with your Windows computer and would like one of the CLAS Computer Support Group staff to remotely control your computer to help you a resolve an issue then please call us so we can set up a support connection with you. This tool allows us to fix most issues remotely, but there are a number of situations where it is not useful – such as very slow Internet connections and issues that prevent the computer from booting.
Most computers within CLAS will have the remote control client pre-installed. It can be found under the “Start Menu”, under “All Programs”, and at the top of the list as “CLAS CSG Remote Control”.
The client uses a reverse connection system so that no passwords are needed for a secure remote control session. This works by you as the end-user choosing to connect to us. This means that we can only remotely access your computer if you allow us to do so.